1. Overview

These Terms and Conditions govern your use of CODEFLUENT SYSTEMS’ website and services. By browsing, purchasing, or using our platform and products, you agree to these terms in full. We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time, with changes taking effect immediately upon posting on our website.

CODEFLUENT SYSTEMS operates as a general trading and e-commerce business in Ghana, offering a variety of products for sale online. All users are encouraged to read these terms carefully before engaging in any transactions on our platform.

2. Products and Services

CODEFLUENT SYSTEMS provides a wide range of goods including electronics, home appliances, fashion items, beauty products, office supplies, kitchenware, and more.

  • Product Availability: All products are offered subject to availability. In cases where a product becomes unavailable after purchase, we will notify you and offer an alternative product or a full refund.
  • Pricing: All prices are stated in USD &Ghana Cedi (GHS) and include applicable taxes unless otherwise stated. Prices are subject to change without notice.
  • Product Descriptions: While we make every effort to ensure that product descriptions and images are accurate, minor differences in color, design, or packaging may occur due to manufacturer changes or digital display variations.

3. Orders and Payments

  • Order Confirmation: An order is only confirmed after we have received full payment and you have received an order confirmation email from us.
  • Payment Methods: We accept payments via Mobile Money (MTN, Vodafone, AirtelTigo), credit/debit cards, and other supported methods displayed on our checkout page.
  • Payment Security: All payments are processed securely via trusted third-party payment gateways. CODEFLUENT SYSTEMS does not store sensitive card or payment details.

4. Shipping and Delivery

  • Delivery Locations: We deliver across Ghana. Certain rural areas may have extended delivery timelines or limited delivery options.
  • Delivery Time: Orders are typically processed within 1–3 business days. Delivery time varies based on location and product availability.
  • Delivery Charges: Shipping fees will be calculated at checkout based on delivery location and package weight.

5. Returns, Refunds, and Exchanges

We strive for customer satisfaction and stand behind the quality of our products. However, due to the nature of some items, our return and refund policy is as follows:

  • Eligible Returns: You may request a return within 7 days of delivery for eligible products that are unused, in their original packaging, and in resalable condition.
  • Non-Returnable Items: Perishable goods, personal care products, intimate apparel, and customized items are not eligible for return.
  • Refunds: Refunds will be processed within 5–10 business days after we receive and inspect the returned product. Shipping fees are non-refundable.
  • Exchanges: We will exchange defective or incorrect products at no additional cost to the customer, provided the issue is reported within 48 hours of delivery.

6. Account and Security

  • Account Creation: You may be required to create an account to place orders. You are responsible for maintaining the confidentiality of your account credentials.
  • Unauthorized Use: CODEFLUENT SYSTEMS is not responsible for losses or damages resulting from unauthorized use of your account.

7. Usage Restrictions.

  • Prohibited Activities: You may not use our site for fraudulent transactions, distribution of harmful software, infringement of intellectual property rights, or other unlawful activities.

8. Data Protection

  • Compliance with Law: We comply with applicable Ghanaian data protection laws.
  • Use of Email: We use your email address for order updates, customer communication, and (if subscribed) promotional offers. You may opt out at any time.
  • Third-Party Access: We only share your data with service providers essential for fulfilling your orders, such as delivery and payment partners.
  • Customer Rights: You have the right to request access, correction, or deletion of your personal information at any time.

9. Limitation of Liability

CODEFLUENT SYSTEMS will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services, except where such liability cannot be excluded under Ghanaian law.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising will be subject to the exclusive jurisdiction of the courts in Ghana.